At first, as a small-medium businessman, you must have a notion about your customer base. without a good understanding of them, you will not go far in your enterprise. customer is the key factor and the individual who decides your business future. Your customer is the person who meets you regularly and your best asset.
In this new age, modern consumers are sensible and informative more than ever. as a businessman, you must be careful and wise when dealing with them. because your business’s future depends on the way you treat your customers.
If you could create a good image about your business, that will become an asset to your business. We call it goodwill. the bad image of business will build slow growth. it will start to breakdown gradually. then it’s vital that knowing approximately what you should not do longer when handling your customers. Have a look at the below points.
Never ignore your customer
In your day-to-day routine, you will meet many consumers. You might be busy with other work or you may not be in a good mental position due to some personal reason. as we mentioned above, the customer base is the key factor of your business.
If you do not care about your customers, they will leave your shop .sometimes that could be a reason they do not come back to your shop again. Put your maximum effort to care about the people how have come to buy goods from your store. Give your attention them maximum. because in this age most of the customer a sensible with customer service.
Don’t argue with your customers
Anyone can create a bad image of your business just within a moment. but the responsibility of developing a good image is on your hand. do not attach to arguments with your customers under any circumstance. because it’s bad to react comes back toward your business. most of the arguments end with a mess.at first, try to understand the situation of your customer and attempt to solve the problem with easy conversation.
Never say “NO”
Anybody knows that as a small businessman you have to limit to few business categories. unlike a grand store. you have no chance to sell grocery items, stationery, hardware items, and PC and mobile phone items together. it does really mean you can do it only if you can put a large capital for business.
Sometimes customers ask you about some commodity that not available to sell at you. don’t say NO .instead of “No” tell your customer,” at present we don’t have, but I can bring it to you”. This is a great opportunity to add some new type of goods to sell. Write down it and add the item to the next stock purchasing list.
Don’t waste their time and be quick
people are too busy nowadays .they might be coming to your store while going to job, interview or school for drop the children. as a small entrepreneur, you should able to understand the requirement of the customer and fulfill them fast. This is another plus point you should develop. anyway, even on such occasions don’t forget to talk a little bit with your customer.
Don’t forget to say “Thank you”
As everybody knows Japanese are the people who are at the top of greeting level to other people. It has become a cause to being them rapid developing country in economically .
in your business, Saying “Thank you” with a smile after your business deal Is a psychological fact. It is a supportive reason to construct a self-happiness and agrees with about your enterprise for your client’s thoughts. Surely that little word may be able to build a nice cloud in your client’s mind.
To be the right businessman you need the determination and interest to discover new tendencies of commercial enterprise. then you need to have a look at and follow them in realistic situations. If you’ve got any inquiries concerning this post comment them in the below comment field. In case you are happy with this post share it to know others.